Ken Prevost
Principal
Ken works as a facilitator, workshop leader, project manager and
advisor to Boards and Senior Management on system issues and strategic
initiatives.
Education: Bachelor of Business Administration
de Bono Six Thinking Hats ® Certificate.
Certificate in System Dynamics from M.I.T.
Ken Prevost is the Executive Director of the Performance and Planning
Exchange(PPX), a Canada-based international centre of excellence
for learning, sharing and developing expertise in performance and planning
- including its measurement, implementation, public reporting and
management. (See http://www.ppx.ca )
Background: Twenty-five years in the fields of training and informatics
working with multi-nationals such as Unisys and EDS and as a private consultant
serving clients in the Public and Private Sectors.
® Six Thinking Hats is a registered trademark of the McQuaig
Group in Canada

Tony Dimnik, Ph.D.
Associate
Queens School of Business
tdimnik@business.queensu.ca
Tony Dimnik is the former head of the Queens Executive MBA Program.
A top-ranked teacher at some of the best business schools in Canada,
the Far East and Europe, he is a seasoned management development educator
who has spent his entire academic career making complex financial and accounting
principles understandable to executives.
He is an authority on strategic management control systems and
the relationship between capital budgeting and strategy. He has contributed
to the understanding and practice of Activity Based Costing, Balanced
Scorecard and Open Book Management. His current work is on the role
of performance measurement and reward in creating a committed organization.
He is chair of the audit committee of Inventronics, a TSE listed
company, and on the board of Quicklaw, Canadas leading source of legal
information.
After obtaining a diploma in radio arts from the Lethbridge Community
College, he worked in media for ten years before returning to university
for an undergraduate degree at the University of Regina and a Ph.D.
in accounting at the University of Western Ontario.
Clients: Canada Post, Canadian Forces College, WCB-Alberta,
AECL, Saskatchewan Wheat Pool, Performance and Planning Exchange (PPX).

Sylvie Labelle Ph.D.
Associate
President, SYLLAB COMMUNICATION TRAINING INTERVENTION INC.
In 2002, Sylvie Labelle received her Ph.D. from the University of Montreacute;al.
Her research was based on a study of the process by which organisational leaders learn creativity.
Sylvie completed her M.B.A. in International Finance at l'Eacute;cole des Hautes Eacute;tudes Commerciales de
Montreacute;al and has an undergraduate degree from McGill University in Business and Industrial Trainer
Development.
In addition, she has a B.A.A. in Finance and Insurance from Laval University.
Sylvie has worked for more than 10 years in the financial services industry.
Since 1992, Sylvie has been a consultant, trainer, speaker and teacher.
Sylvie Labelle was assistant director at the Dobson Lagasseacute; Centre for Entrepreneurship at Bishop's
University where she taught Entrepreneurship and Small Business Management. She also taught at
Montreacute;al University at the graduate level. She is currently teaching at Laval University in creative
publicity.
She is an adjunct professor at Eacute;coles des Hautes Eacute;tudes Commerciales de Montreacute;al.
Sylvie Labelle is a regular member of the M.B.A. Association of Quebec, the Montreal's Trainers
Group and of the International Society for Performance and Instruction.
Her clients include: Canadian Center for Management Development, senior and intermediate public
civil servants, Alcan, CSST, Reader's Digest, CIDA, Shell Canada, Mouvement Queacute;beacute;cois de la Qualiteacute;,
Hydro-Queacute;bec, ACSEE, Dominion Textile, LGS, National Bank, Public Works Canada, Corporation Cineacute;plex
Odeon, Bank of Montreacute;al, Scotia Bank, Aetna, Noranda, QUNO, IREQ, IMS Canada Lts, Coop Plus,
Bristol-Myers Squibb,etc.

Wayne McKinnon
The Executive Technology Coach, consultant and author of" Wayne McKinnon's complete Guide to E-mail ".
Wayne McKinnon is the founder and president ofITcoach.com, a firm specializing in providing a
synthesis between technology and business outcomes. Clients include organizations such as United
Parcel Service, Pacific Bell, the National Institutes of Health, Transport Canada, The US Navy,
Canadian Department of National Defense, RBC Dominion Securities, Fastlane Technologies, Nortel
Networks as well as others in Canada, the US and Europe.
Wayne is the author of two books in three languages. His articles have appeared in publications
ranging from the Globe and Mail to association and corporate newsletters.His books have been
translated into Italian and Spanish and instantly become a best seller for McGraw-Hill.
He appears frequently on radio and television interview programs to discuss knowledge management,
effectiveness, new opportunities and improved efficiency.
He has also worked with companies to help them design programs to increase
market share in a cost effective manner.
"The results were phenomenal! We were able to sign up many new customers right at the show."
-Richard Bliss, V.P. of Marketing, Allegro
Working as a personal coach to business executives, and relying on his extensive
technical background gained while working as a systems engineer and product manager,
Wayne understands what motivates both technical and executive audiences.
"I have been told that a genius is someone who "can make something difficult seem simple" which certainly describes the way you do things"
- Captain Gary Pecht, Department of National defense
Wayne made his television debut by crashing at over 70MPH during a motorcycle race he was
competing in. Usually a top ten finisher, Wayne began road racing in 1986 in Canada. He has
since competed in regional, national and international events including the U.S.WERA national
Endurance series where he also managed the team's promotional activities.
Wayne's foot note in history includes having worked as a member of the team that assemble the particle detector used in nuclear physics to discovered the quark.

John Sawatsky
John holds a B.A. [Honours] Political Science from Simon Fraser University 1974
He has distinguished himself in Academia:
Teaching Assistant [Political Science], Simon Fraser University, 1974
Sessional Lecturer, School of Journalism, Carleton University, 1982-84; 1985-90
Visiting Max Bell Professor of Journalism, University of Regina, 1984-85
Adjunct Professor, School of Journalism, Carleton University, 1991-Present
Other positions in Media and in Industry:
Reporter, Vancouver Sun, 1970-74
Research Coordinator, B.C. Petroleum Corporation, 1974-75
Ottawa Correspondent, Vancouver Sun, 1975-79
Professional Honours
Michener Award for meritorious public service in the field of journalism, 1976
Best non-fiction paperback of year award for For Services Rendered, 1983
Outstanding Alumni Award for Professional Achievement, Simon Fraser University, 1985
Ottawa Citizen book of the year, for The Insiders, 1988
Ottawa-Carleton Book Award for Mulroney: The Politics of Ambition, 1992
Publications
MEN IN THE SHADOWS: THE RCMP SECURITY SERVICE
Doubleday 1980; Paperback [General Publishing] 1982
FOR SERVICES RENDERED: LESLIE JAMES BENNETT AND THE RCMP SECURITY SERVICE
Doubleday 1982; Paperback [Penguin] 1983
GOUZENKO: THE UNTOLD STORY
Macmillan of Canada 1984
THE INSIDERS: GOVERNMENT, BUSINESS AND THE LOBBYISTS
McClelland & Stewart 1987; Paperback 1989
MULRONEY: THE POLITICS OF AMBITION
Macfarlane, Walter & Ross 1991; Paperback [McClelland & Stewart] 1992

Dr. Shawna O'Grady
Queens University in Kingston
Associate Professor of Management
Shawna OGrady is also an experienced team facilitator, and serves as
Director of Team Facilitation on the Queens Executive MBA program.
Dr. OGrady consults to a wide variety of clients in the private and public
sectors in the areas of team building, human resource management, leading
change, thinking and problem solving styles, and international business.
She earned her B. Comm. and Master of Industrial Relations (MIR) at Queens
University and her Ph.D. in Business at the University of Western Ontario.
She is an authority on the strategic and cross-cultural issues
involved in doing business in the United States and Mexico. Dr. OGrady
has been widely quoted in the media on the issues of cross-border retailing,
and has addressed a number of industry and academic audiences around the
world. She co-authored a best selling book called Border Crossings:
Doing Business in the U.S. which was a finalist for the National Business
Book Award, sponsored by Coopers & Lybrand and The Financial Times.
This book has received outstanding reviews in the media for five years.
She has written numerous articles on cross-border retailing, which have
appeared in top-level national and international journals such as the Journal
of Retailing and Consumer Services, the Journal of International Business,
and Business Quarterly.
Clients: Oracle, Alcatel Networks, Nortel Networks, MDS Inc.,
Bell Canada, House of Commons, Canada Trust, Xerox Corporation, Glaxo Wellcome,
MDS Inc., Apotex Inc., Dylex, Baxter Corporation, RDS Data Group
Inc., Organon Teknika Inc., The Economical Insurance Group, Acklands
Grainger, Ontario General Contractors Association, Source Medical,
MDS Sciex, Sprint Canada, Storage Tek, Consumers Gas, Interac Association,
Telnet, UUNET, Battle Mountain Gold Canada Ltd., Hummingbird, GBC Canada
Inc., Transcontinental Printing, Phoenix Systems, Melloul-Blamey Construction,
Buttcon Limited, Real Estate Board of Greater Vancouver, Strategic Planning
Forum, Morneau Sobeco, Firemaster Oilfield Services, Canadian Forces Base
Pettawawa, Ontario Power Corporation, Ontario Management Board Secretariat,
Canada Post Corporation, Ontario Ministry of Labour, Ontario Ministry of
Transportation, Ontario Ministry of Finance, Community Care Access Centre,
The Care Delivery Network, Parks Canada, and Industry Canada.

Professor Kenneth B. Wong
Queens School of Business
Ken Wong is a faculty member at Queens School of Business, where he
has held both teaching and administrative positions.
In his last administrative assignment, he was a principal architect
of the first full-time degree program in Canada to operate completely outside
of government subsidy: a distinction that earned him the cover of Canadian
Business in April 1994. (The new Program, the MBA for Science & Technology,
has itself been a cover feature: it was named Canadas Number One MBA in
Canadian Business annual ratings for four consecutive years from 1996-2000.)
As a teacher, Ken has received numerous awards for his courses in strategic
planning, marketing and business strategy. Most recently, he was named
the 1998 winner of the Financial Posts Leaders in Management Education
award for his work in undergraduate, MBA, and Executive Development programs.
Beyond Queens, he has also taught in degree programs at Carleton University,
Radcliffe College and Harvards Continuing Education Program and in executive
programs at Dalhousie and the University of Alberta. He is the coauthor
of Basic Marketing, one of the leading introductory marketing textbooks
in Canada.
Ken is a frequent speaker and facilitator in conferences and executive
development programs around the world. His corporate clients have included:
3M Canada; Alcan; Andersen Consulting; Arthur Andersen; AT&T (Canada);
BC Hydro; Bell Canada; Campbells Soup (Canada); Canada Post; Canada Trust;
Central Park Lodges; Dalsa; Dupont; Empire Financial Group; Equifax
Canada; Falconbridge Mines; Frito-Lay; General Accident Insurance; H.Y.
Louie (London Drugs and IGA); Hummingbird; JetForm Corporation; Lombard
Insurance; McCains; Mountain Equipment Coop; Microsoft; PBB
Global Logistics; Red Lobster; Rohm & Haas; Royal-SunAlliance; SaskTel;
Scott Paper; Sonoco Products Company; Starbucks; Telus; and, Texec. He
has also served a variety of public agencies and associations including:
Canadian Advanced Technology Managers (CATM); Canadian Professional Sales
Association; New Brunswick Department of Economic Development & Tourism;
Credit Union Central of Saskatchewan; Canadian Urban Transit Association;
Canadian Association of Chemical Distributors; Canadian Council of Grocery
Distributors; Hostex; National Association of Printers and Lithographers;
North American State & Provincial Lottery Association; Office or the
Attorney General (Ontario); Province of Nova Scotia; Saskatchewan Wheat
Pool; and, the North York Board of Education.
As a researcher, Ken has worked with the Strategic Planning Institute
(Cambridge, MA) and the Conference Board of Canada. He written for Marketing
magazine, the Financial Post and the National Post. His current research
focuses on devices that assist technology-driven and public sector organizations
in becoming more market-oriented and in enhancing their marketing productivity.
Private corporations which have used Ken as a marketing and strategic
planning consultant include: Equifax; Baxter Corporation; Bell Canada;
Hoffman-LaRoche; Rohm & Haas; Tremco Products; SRG Software; Sprint
Canada; Xerox; General Electric (U.S.); Southmedic; QL Systems; Rx Plus
and Sherritt-Gordon. He has also served as a Strategic Advisor to the Ontario
Ministry of Education and Training and on various task forces for the Kingston
Area Economic Development Corporation in addition to sitting on the Community
Editorial Board of the Kingston Whig-Standard. He often assists on judging
panels, most recently for the 2001 Canadian Best 50 competition (excellence
in privately-owned business) and the 1999 and 2001 Cassies (advertising)
and was a member of selection committee for the Canadian Sales Hall of
Fame.
He received his B.Comm and MBA degrees from Queens University prior
to a period of doctoral studies at the Harvard Business School. A member
of a number of Advisory Boards and Boards of Directors, he is listed in
the Canadian Whos Who and the International Whos Who of Business Professionals.

John Thomas
JFT Management Consulting
Profile of Experience
In past three years have provided training/facilitation to over 2500 managers in federal departments.
Highly experienced in conducting needs analysis, gap analysis and developing courses/workshops,
followed by facilitation and training in areas of:
- Integrated Management Frameworks;
- Strategic, Program and Business Planning;
- Comptrollership, Financial Management and Financial Information Strategy;
- Strategic Cost Management;
- Performance Measurement, Balanced Score Card and Dashboards;
- Business Information Strategies;
- Organizational Development and Change Management;
- Ethics and Values; and
- Risk Management.
Demonstrated highly refined leadership, strategic thinking, change management, consulting,
team-building and training skills in several senior positions noted below, which allows for real life examples to be outlined for participants:
- Worked as an executive in Federal Government in Treasury Board Secretariat and as an ADM in Fisheries and Oceans, Transport Canada and Correctional Services Canada
- Worked as President of six private sector companies (Irving Shipbuilding)
Continually upgrading and adding to breadth of knowledge and skills through consulting activities, which is then reflected in up-to-date, pragmatic and real life training.
Theoretical foundation for training is based on a broad education;
- BEng
- MSc
- MBA with emphasis on Organizational Development
- Certified Management Accountant (CMA)
- Canadian Forces Command and Staff College - Toronto
- Advanced Management Program for Assistant Deputy Ministers
Rod MacPherson
BMB Consulting Services
Profile of Experience
As an expert in government finance, costing and performance measurement, Rod has delivered training to over 1000 mid- and senior level managers over the past 5 years
Highly experienced in conducting needs analysis, gap analysis and developing courses/workshops, followed by facilitation and training in areas of:
- Integrated Management Frameworks;
- Strategic, Program and Business Planning;
- Comptrollership, Financial Management and Financial Information Strategy;
- Strategic Cost Management;
- Performance Measurement, Balanced Score Card and Dashboards;
- Executive Information Systems
Conducted over 50 consulting engagements in subjects such as FIS, Strategic Cost Management, Service Standards and the Balanced Scorecard in many different departments including DND, DFO, PWGSC, Agriculture, HRDC, Environment, Treasury Board, Health and many others
Worked 7 years in the field of government finance and information management
Currently a Principal with in BMB Consulting Services, a medium sized consulting firm (65 personnel)
Broad base of knowledge and departmental experience provides for a unique insight into the fundamental inner-workings of government decision-making, and how it is supported by the multitude of management science tools. This extensive subject-matter expertise provides a pragmatic filter for understanding the potential of management improvement programs
Theoretical foundation for training is based on a broad education;
- Bachelor of Business Administration
- Certified Management Accountant (CMA)
- Government of Canada Financial Management Certificate
John Harrison
BMB Consulting Services
Profile of Experience
In past three years has provided training/facilitation to over 2000 managers in departments and agencies in the three levels of government.
Highly experienced in conducting needs analysis, gap analysis and developing courses/workshops, followed by facilitation and training, in the areas of:
- Integrated Management Frameworks/Modern Comptrollership;
- Strategic, Program and Business Planning;
- Integrating Planning, Budgeting and Performance Reporting;
- Strategic Cost Management;
- Performance Measurement;
- Balanced Scorecard;
- Business Process Reengineering and Process Improvement;
- Organizational Development and Change Leadership;
- Audit and Evaluation.
Demonstrates an exceptional ability to impart complex concepts in a simple - yet not simplistic - integrated fashion. His consulting, team-building and training skills gained in several positions noted below, allows for real life examples to be presented to participants:
- Thirteen years of experience as a manager in the Federal Government in Agriculture Canada, Department of National Defence, and the former Department of the Secretary of State.
- Fourteen years of experience as a management consultant, combined with experience as a managing partner and owner of several private sector companies.
- Three years of experience as an elected official with one of Ontario's largest school boards.
- Currently Managing Partner of BMB Consulting Services, one of Canada's most successful medium-sized consulting firms (65 personnel).
Continually upgrading and adding to breadth of knowledge and skills through consulting and professional development activities, which is then reflected in up-to-date, pragmatic and real life training.

Dave Neely
D.K. Neely and Associates
Profile
Dave Neely, the president of D.K. Neely and Associates, is a Kingston-based training consultant. He has delivered Client Service seminars for The Knowledge Institute for several years.
He attended Royal Military College, and has a B.A. in Psychology from Queen's University. He spent 18 years with IBM Canada, in the Customer Service and Education Divisions. As an organization, D.K. Neely and Associates is in the business of providing customized processes designed to help individuals and teams to maximize their performance. Dave has a unique ability to combine his academic and work experience with a pragmatic approach. His energy and boundless enthusiasm make Dave a popular facilitator for a wide variety of clients.

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